Manager personality, manager service quality orientation, and service climate: Test of a model.
نویسندگان
چکیده
منابع مشابه
Manager personality, manager service quality orientation, and service climate: test of a model.
This article conceptually and empirically explores the relationships among manager personality, manager service quality orientation, and climate for customer service. Data were collected from 1,486 employees and 145 managers in grocery store departments (N = 145) to test the authors' theoretical model. Largely consistent with hypotheses, results revealed that core self-evaluations were positive...
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ژورنال
عنوان ژورنال: Journal of Applied Psychology
سال: 2007
ISSN: 1939-1854,0021-9010
DOI: 10.1037/0021-9010.92.6.1741